UNDP hiring an Ombudsperson Specialist.
Job Purpose and Organizational Context
The Office of the Ombudsman for United Nations Funds and Programmes (the “Office of the Ombudsman”) acts for five UN Funds and Programmes (UNDP / UNFPA / UNICEF/ UNOPS / UN Women) and is an independent, confidential, neutral and informal dispute resolution resource to provide a safe place, in which all staff members and related personnel freely bring forward workplace issues or concerns.
The Office of the Ombudsman functions as an independent pillar of the integrated Office of the United Nations Ombudsman and Mediation Services (“UNOMS”).
Reporting to the Deputy Ombudsman for United Nations Funds and Programmes (the “Deputy Ombudsman”), the incumbent addresses grievances raised by staff and related personnel of UNDP, UNFPA, UNICEF, UNOPS, and UN Women (the “Funds and Programmes”). The Ombudsman Specialist for Funds and Programmes (the “Ombudsman Specialist”) is subject to United Nations Staff Regulations and Rules as well as the applicable policies of the contracting organization responsible for administrative oversight. The objective of the services of the Ombudsman Specialist is conciliation by seeking mutually acceptable solutions through informal means, particularly in the Africa region.
The work of the Office of the Ombudsman has evolved both in terms of the type of services rendered and the geography of the cases managed. This newly created role and function of the Ombudsman Specialist based in Dakar are responsive to these changes. The Ombudsman Specialist is a skilled workplace conflict resolution professional and an experienced people manager. In addition to providing conflict resolutions services, he or she will support the Ombudsman and the Deputy Ombudsman in the oversight of the Africa operations.
Summary of key functions:
- Conflict management;
- Communication;
- Office Management;
- Professional development and exchange.
Reporting to the Deputy Ombudsman and under the supervision of the Ombudsman for UN Funds and Programmes the Ombudsman Specialist is responsible for the following duties:
- Provide an impartial, independent and informal conflict-resolution mechanism for the settlement of employment-related problems for staff members and related personnel of the Funds and Programmes based in the Africa region;
- Conduct appropriate informal fact-finding in order to fully understand an issue from all perspectives and whenever possible and appropriate, refer individuals to existing resolution channels within the pertinent organization, while maintaining confidentiality and neutrality. Perform research and analysis and prepare opinions, studies, briefs, reports and correspondence. Provide advice to the unit/division on policy and case precedents;
- Identify and analyse policies, procedures and practices within the organizations that cause tension or conflict as well as interpret trends, particularly in the Africa region;
- Create and promote best practice reports, prepare statistic reports, monitor case resolution methodology and rate in the Africa region;
- Develop background materials and strategic direction for stakeholder meetings, including senior management and staff associations;
- Coordinate field-based staff reports and provide training in conflict management and mediation techniques to the personnel in the Funds and Programmes;
- Contribute to the preparation of an annual report providing practical recommendations for systemic improvement related to the Africa region;
- Raise awareness among staff members and related personnel about the functions and mandate of the Office of the Ombudsman;
- Travel frequently to field offices of the Funds and Programmes in Africa, as required, to deal with cases, provide training and increase awareness;
- Keep abreast of information for professional advancement and consistently update knowledge; and
- Perform other duties as assigned.
Job requirements
Education:
- Master’s degree in alternative dispute resolution (ADR) or law is required. Master’s degrees in Human Resources, Organizational Behavior, Psychology, Counselling and other social sciences may be considered.
Experience:
- Seven years of relevant professional experience, including three years at the international level in ADR and three years in an ombudsman office of an international organization. Comparable work experience as a mediator may be considered.
Language Requirements:
- Proficiency in French and English is required;
- Proficiency in Arabic is a very strong asset.
Application deadline: 07/08/2020
Pour postuler à ce poste veuillez visiter ce lien: jobs.partneragencies.net
