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Tata Communications recruits a Manager – Managed Services Operations – FLM

Tata Communications hiring Manager – Managed Services Operations – FLM

Broad outline of the Role

  • Contribute as an individual contributor for deployment of customer projects.
  • Monitors and manages service operations and service delivery as per agreed SLA and drives certification and compliance to regulatory requirements.
  • Provides inputs on capacity planning and resources to supervisor for AOP.
  • Liase with engineering team to provide solutions.
  • Engages with customers, project manager and Sales team to understand customer requirement.
  • May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
  • Able to independently resolve complex projects, issues, challenges encountered.
  • Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.
  • Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
  • May lead/manage small teams for small projects.
  • Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
  • Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
  • Able to identify problems and significantly improve, change or adapt existing methods and techniques.

Job requirements

  • Education : BTech or Diploma
  • Experience : 4-7 years with some experience in service operations

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