Atos is hiring an IaaS Network Expert
About Atos
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Description
IaaS expert will bring her/his high expertise during the Solution implementation phase, the “baby sitting” phase, and after the Acceptance, during the Support phase at the L3 level.
Key tasks
Activity 1 – IaaS Deployment
- Qualify the documentation received from Lab Networks (Exhaustivity, clear, structured and understandable,…)
- Collect local parameters ( Network Gateway, Firewall, Load-Balancer, VPN, DNS, DHCP,..)
- Install the suite of software on the Hardware provided for this IaaS purpose.
- Raise any difficulty (inaccurate or inappropriate indication, bugs, lack of parameters,..) with its context by reverting back to lab network
- Parameters the software component of the IaaS Solution, including VPN access to allow the remote access from lab networks
- Run the preliminary tests with the lab network assistance (test VMs provisioning)
- Run the Acceptance Tests.
Activity 2 – On Prem “Baby Sitting”
- Ensure L1 & L2 support
- Competence transfer to Affiliates Support entities.
- Write the support L1/L2 procedures.
Activity 3 – L3 Support
- Qualify and proceed the received L3 ticket (ticket registering for further tracking, ,…)
- Browse the Knowledge database, to seek for an analogous case
- Undertake and carry out troubleshooting activities (remote access to the defaulted customer platform, Bug analysis, if needed reproduce the bug on a test platform)
- Once bug identified, seek for public/published patches/workaround either in our Knowledge Database or in editor documentation (included OpenSource Communities documentation)
- If needed, trigger the editor support, describe context and bugs, agree on an action plan to deep dive further
- Apply patches/workaround on a preproduction platform, and verify that those ones resolve the problem/incident
- Revert back and inform the customer on the incident resolution,
- Update the Ticket status
- Document the Knowledge database
- If needed, update the Configuration Management Database
- Help Junior Colleagues
- Prepare the Statistics elements for the program management
Mandatory
- Able to work in an integrated team with confidence and successfully manage his/her time and priorities
- Curious, strong momentum to learn and serve the customer interests.
- Able to communicate effectively with both technical and non-technical audiences
- Able to work well under short timelines.
- Able to build and maintain a combination of domain knowledge.
- fluency in oral and written French is mandatory. At ease in English oral is written is also required.
- Relevant experience in Linux Administration.
- Relevant experience in Cloud Platform (OpenStack Is highly recommended, or alternatively on VMware vSPhere ESX, VSphere NSX and vCloudSuite)
- Strong Experience in Routing, Switching, Firewalling is mandatory, and knowledges about Juniper components would be highly appreciated.
Notes : if required, Additional Product Trainings and Transfer of competence will be given at the beginning of the mission.
Experience & Education
- Senior with 5/6 years in a similar support position
- Mandatory Engineer grade
- Fluency in French, Oral and writings business English required
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
Closing date : 20 July 2020
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