IOM hiring a CVAC Regional Manager (Canada Visa Application Centre).
- Position Title : CVAC Regional Manager (Canada Visa Application Centre)
- Duty Station : Dakar, Senegal
- Classification : Professional Staff, Grade P2
- Type of Appointment : Fixed term, One year with possibility of extension
- Estimated Start Date : As soon as possible
- Closing Date : 06 February 2020
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
- Internal candidates
- Candidates from the following non-represented member states: Antigua and Barbuda; Cabo Verde; Comoros; Cook Islands; Cuba; Djibouti; El Salvador; Fiji; Gabon; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Papua New Guinea; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Job description
Within the Department of Migration Management (DMM), Immigration and Border Management (IBM) Division, the Immigration and Visas (IV) Unit provides at the request of and in agreement with Member States, immigration and visa policy guidance and expertise as well as technical and operational solutions related to immigration, consular and visa-related matters. The work of the unit focusses on facilitating safe, regular and orderly migration and mobility, in support of the following: a) the IOM Constitution in relation to providing migration services including processing; b) the IOM Member State Strategy in relation to providing secure, reliable, flexible and cost-effective services for persons who require international migration assistance; c) the IOM Migration Governance Framework by assisting States to provide safe and regular access to available migration channels, including implementing well-administered visa and entry schemes with limited wait times and reasonable fees; d) the UN Sustainable Development Goals, Goal
10, Target 7 which seeks to facilitate orderly, safe and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies; and e) the Global Compact for Migration, primarily Objective 3 which references the need to facilitate accurate information and access to visas, with pathways that respond to the needs of migrants, and Objective 5 which calls for States to enhance availability and flexibility of pathways for regular migration.
The Canada Visa Application Centre (CVAC) programme of the unit currently operates in 36 locations across the globe. Over 200 IOM staff work on this programme, assisting over 150,000 migrants annually with all forms of visa applications including temporary and permanent resident visas.
Under the direct programmatic supervision of the CVAC Project Coordinator and the administrative supervision of the Chief of Mission, the successful candidate will monitor and provide managerial oversight and support for the CVACs in the region operated by IOM.
Core Functions / Responsibilities:
- Responsible for the overall supervision and coordination of the CVAC Sub-Regional Coordinators, Team Leaders and Team Assistants in 10 countries in the implementation of activities related to the Immigration, Refugees and Citizenship Canada (IRCC) contractual requirements.
- Provide mentoring, support and guidance to enhance the skills of new and existing CVAC staff by providing training (CVAC processes, visa rules, software, privacy, client service, ethics and integrity, biometrics enrolment, reporting, etc.) and providing overall support to CVAC managers, team leaders and client service staff in the field to facilitate uniform, high-quality, migrant-friendly service delivery in keeping with IOM’s service delivery mandate.
- Review and evaluate outputs, targets and indicators for the Region to ensure that all CVACs are operating to meet contractual service standards and abiding by the standard operating procedures.
- Establish and strengthen relationships with IRCC Migration Office focal points in the respective Embassies in the region, VFS Project Monitoring Office in Ottawa and relevant subcontractors for each CVAC in his/her purview.
- Visit CVACs to audit and assess if they are functioning in line with training provided and IRCC service standards; encourage feedback from CVAC staff and other relevant stakeholders in the mission on CVAC operations; identify any gaps or concerns and share relevant information, developments and potential initiatives with IV Unit HQ staff.
- Supervise and review the preparation and timely distribution of reporting materials in all implementing geographical areas, in accordance with the IRCC contractual obligations and VFS and IOM standards.
- Liaise and coordinate with other IOM staff members on administration, financial, logistics and operational matters in support of programme activities. Supervise the logistical and operational support of off-site training, workshops, meetings and other project-related activities.
- Assist in ensuring that at all times, CVACs in the region are adequately staffed by qualified, security-cleared personnel, as per contractual obligations with States and partners, in line with IOM staffing rules and regulations.
- Identify and develop responses to risks, issues and opportunities as they arise and escalate to management as appropriate;
- Responsible for keeping up to date and maintaining an understanding of contract conditions to facilitate successful inspection results from audits conducted by IRCC representatives and by IOM or VFS Global staff.
- Ensure programme integrity by supervising compliance of CVAC staff in the region with IOM Standards of Conduct, the IRCC Statement of Work and CVAC Standard Operating Procedures (SOPs); report on internal investigations where required.
- Inform management immediately of any problems or issues related to her/his daily work, take necessary actions to rectify and regularly make suggestions on how to improve efficiency and client service.
- Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”
- Perform such other related duties as may be assigned.
Required Qualifications and Experience
Education
- Master’s Degree in Political or Social Sciences, International Relations, Law, Migration
- Studies, Social Studies or a related field with two years of relevant professional experience, or,
- University degree in the above fields with four years of relevant professional experience.
Experience
- Experience in managing a team;
- Experience in migrant-related programmes OR visa related services;
- Experience in customer service; and,
- Experience in liaising with governmental and diplomatic authorities and national and international institutions.
Languages
IOM’s official languages are English, French and Spanish.
For this position, fluency in English and French is required (oral and written). Working knowledge of Spanish is an advantage.
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(https://whed.net/home.php).
Required Competencies:
- Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Core Competencies – behavioural indicators level 2
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
- Managerial Competencies – behavioural indicators level 2
- Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
- Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
- Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf
Competencies will be assessed during a competency-based interview.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
