Recruitment a Technical Manager West Africa for the Alere

Alere recruits a Technical Manager West Africa

Requisition ID : REQ19100200

The technical hub manager will be responsible for the development and management of the regional training and technical support. Leveraging our global strategies and materials, this individual will develop, organize and conduct in-depth training on Alere range of products. They will also have an important role with regards to the support implementation plan, equipment and connectivity installment within the given region.

This is a pan-Africa role, though initial focus will be to enhance the development and management of the regional training and technical support. Historically healthcare in Africa has been focused on infectious disease, however we know there is an increased focus on the prevention and management of cardiometabolic diseases as well, with rates of cardiovascular disease, diabetes and obesity on the rise.

Responsibilities

To develop and manage regional training and technical support (Customer Care Specialist) in the area of French and North African Countries.
To develop, organize and conduct in-depth training on Alere range of products.
To support implementation plans, equipment and connectivity install in territory
Educate, supervise and coach distributors TS teams
Support Launching products and TS evaluations follow-up
Contribute successfully in the achievement of the company goals in territory
Develops and foster positive customer relationships
Submit weekly and monthly agenda/plan of action for approval
Report on monthly activities
Set individual objectives relating to the Technical Training package
Acquire subject matter expertise in assigned products and maintain expertise. Follow and support local and/or clinical evaluation in the various countries.
To provide technical assistance to equipment users. To answer questions or resolve equipment problems for clients in person, via telephone or from remote location.
Collaborate with Alere products specialists, Customer Support, Export Director, Technical Training Officer when developing programs for new product releases.
To provide technical assistance to equipment users. To answer questions or resolve equipment problems for clients in person, via telephone or from remote location, troubleshoot and conduct repairs on instruments. Support remote connectivity
Support and maintain the complaint management process including post market surveillance and vigilance and reporting chain.
Supervise and manage the day to day activities of the Field Support Program.

Preferred Candidate Profile

Effectively meets the needs of internal and external customers.
Ability to work independently in a matrix reporting environment.
High level of integrity and interpersonal skills.
Ability to collaborate and work effectively in a team-focused environment.
Multi –tasking skills and ability to remain effective and patient under pressure variables
Proficiency in the use of software tools including Microsoft Word, PowerPoint, Excel, Outlook, etc.
Excellent written and oral communication skills in English and French for technical and expert audience.
Self-motivated with strong organizational and time management skills.
Develop understanding of target audiences and participate in audience needs analysis.
Customer orientated.
Desire to succeed in a demanding, innovative, and entrepreneurial environment.
Ability to handle multiple priorities and complete tasks and projects to meet deadlines.
Ability to resolve complex problems.
Good planning skills.
Ability to develop and foster customer relationships.
Willingness to travel internationally and to multiple Abbott facilities, as required by business needs.
Creative and forward thinking.
Professional business approach to customers