Atos is seeking a Service Delivery Manager
About Atos
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space
Mission
The Service Delivery leader ensures an effective execution of the implementation of the projects as per the statement of work and per the agreed SLA. The SDM role is accountable to comply with the policies designed to ensure consistently high service performance, monitor delivery teams across the affiliates and in back-offices and evaluate customer feedback to develop quality improvement processes, tied to the industry best practices.
Key Tasks
- Experience working in a dynamic IT and Network transformation programme
- Ensure that all business and technical delivery teams involved in the RFQ process (and execution of already won deals) have clearly defined roles, responsibilities and a clear understanding of their deliverables during problem resolution
- Organize and chair stakeholder groups to monitor and communicate technical issues and resolution milestone plans, review and manage risks and review and approve change requests
- Provide and present regular executive level status reports to CEX that include problem resolution progress against key milestones – be a value proposition leader
Mandatory requirements
- Very knowledgeable in the telecom industry, wireless network
- General oversight over employees involved in the delivery process, even though they are not in direct reporting line
- Delivered major programmes utilizing system integrators
- Excellent inter-personal and communication skills with ability to build relationships with technical, business and senior management stakeholders.
- Results oriented with a proven ability to drive team engagements in an aggressive and time sensitive environment in a geographically dispersed model
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
Closing date : 20 February 2020
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