PEG Senegal hiring Customer Care Representative
Job description
PEG offers Pay-As-You-Go (PAYG) asset-based financing to consumers who do not have access to both reliable electricity and formal banking services. PEG’s anchor product – is a basic home solar system that includes six lights, a phone charger, radio, and TV – gives consumers living on $ 5-10 a day access to clean light for work and studying after hours, avoiding harmful air pollution from kerosene-based lighting solutions, and also building credit for additional products and services over time.
And that’s not all, PEG will soon be setting up in Mali, so they will continue to recruit and train teams. Thus, great development opportunities within our entity are available to you. So join the team and help in their mission to illuminate the lives of our customers.
Description of tasks:
- The Customer Care representatives will be in charge of processing requests from PEG Senegal clients and managing the customer relationship.
- Advise, guide, and assist the PEG clients on the use of PEG offers and services.
- Handle complaints and claims from PEG customers in order to deliver a high-value customer experience.
- Collect all the information received from PEG clients and offer feedback according to the means made available to them.
Qualifications:
- BAC minimum
- Customer service experience
- Fluent in French
- Fluency in a local language
Role overview
- Function: Sales & Customer Service
- Industries: Energy & Utilities
- Years of experience: 1-2 years
- Location: Dakar
Must-have skills
- Communication
- Customer Service
- French
- Call Center Administration
- Computer Literacy
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